Refund policy

Thank you for shopping with Outdoor Equipment. We want you to have a positive experience with every purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the product must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include all original accessories, parts, manuals, and components
  • Not show signs of misuse, installation, modification, or damage caused after delivery
  • Include proof of purchase or a valid order number

Some products may have additional return restrictions, which will be indicated on the applicable product page.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or installed products
  • Products damaged through misuse or improper handling
  • Modified or altered products
  • Products missing parts, accessories, or original packaging
  • Items clearly identified as final sale or non-returnable at the time of purchase

Nothing in this policy limits any rights you may have under applicable law.

3. How to Request a Return

Please contact Outdoor Equipment before sending any product back.

Outdoor Equipment
55 Paradise Ln
Bay Shore, NY 11706
United States

Phone: +1 516-217-1009
Website: https://outdoorequipment.shop

When contacting us, please provide:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos of the product and packaging when applicable

We will provide return instructions after reviewing your request.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong product, or other reasons unrelated to a product defect or our error, the customer is generally responsible for return shipping costs unless otherwise stated.

If you receive a damaged, defective, incorrect, or materially different product, please contact us so we can review the situation and determine the appropriate resolution.

We recommend using a trackable shipping service when returning an item.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at +1 516-217-1009.

Where possible, please provide photographs of the product, packaging, and shipping label. After reviewing the issue, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.

6. Refunds

Once your returned product is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Partial or Reduced Refunds

A refund may be reduced or denied when a returned product:

  • Has been used or installed
  • Has been damaged after delivery
  • Is missing parts or accessories
  • Is missing original packaging where required
  • Has been modified or altered
  • Does not meet the applicable return conditions

8. Exchanges

If you would like to exchange an eligible product, please contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at +1 516-217-1009.

We will make reasonable efforts to accommodate cancellation requests made before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible and the standard return process may apply.

10. Final Sale Items

Products clearly identified as Final Sale or Non-Returnable at the time of purchase are generally not eligible for return, except where required by applicable law or when the product arrives defective, damaged, or incorrect.

11. Changes to This Policy

Outdoor Equipment reserves the right to update or modify this Return and Refund Policy from time to time.

Any changes will be posted on this page with an updated Last updated date.

12. Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Outdoor Equipment
55 Paradise Ln
Bay Shore, NY 11706
United States

Phone: +1 516-217-1009
Website: https://outdoorequipment.shop